Refund Policy

Effective Date: January 1, 2026

Fritanga Monimbo restaurant group (“Fritanga,” “we,” “us,” or “our”) is committed to providing quality food and service at all of our restaurant locations.

1. General Policy

All sales are final. Fritanga does not offer refunds for any in‑store, mobile, delivery, or online orders once the order has been prepared or fulfilled.

2. Order Issues or Concerns

If you experience an issue with your order, including but not limited to incorrect items, missing items, or quality concerns, you must contact the specific restaurant location where the order was placed.

Disputes must be addressed directly with the location where the purchase was rendered. Management at that location will review the issue and may, at their discretion, offer a resolution such as a replacement item or store credit.

3. Third‑Party Delivery Platforms

For orders placed through third‑party delivery platforms, any refund requests must be submitted through the respective platform in accordance with that platform’s policies.

4. Payment Disputes

Unauthorized chargebacks or payment disputes initiated without first contacting the restaurant location may result in restrictions on future purchases.

5. Policy Changes

Fritanga reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised effective date.

6. Contact Information

For questions regarding this Refund Policy, please contact the restaurant location where your order was placed.